Ordering Information

Thompson Enamel accepts...

Ordering Online
     Most all our our products are available for online ordering.  Go to the 'Products' section to begin adding items to your shopping cart.

Phone or Mail Orders
     Thompson Enamel accepts Visa, MasterCard, American Express and Discover.  When you use your charge card, do not include shipping charges in your total.  Your packing slip will show correct charges for items shipped.  Your next month's Visa, MasterCard or Discover billing will show the total charged cost of your purchases, including shipping.

     Purchases not made on Visa, MasterCard, American Express or Discover must be accompanied by a check or money order.  Add 10% to your total to cover shipping and handling.  Thompson Enamel does not maintain personal charge accounts for individuals.  Charges must be made to either Visa, MasterCard or Discover.  Sorry - No C.O.D.'s.

     Purchases are shipped U.P.S. whenever possible, unless otherwise requested.  A street address is required for U.P.S. delivery.  U.P.S. will not deliver to a post office box number.

Delivery time (in days)  from Bellevue, Ky.
via UPS Ground.

     Always fill out your order blank as completely as possible.  Please be sure to include your phone number so we can notify you of any price changes or other discrepancies.

Adjustments or Returns

     Upon receipt of your order, please inspect contents and notify us immediately of any discrepancy or damage by calling one of our sales representatives for return authorization at 1 859 291-3800.  This will allow us to serve you in a more efficient manner.  We can replace, exchange or refund for any purchase which is incorrect, damaged or defective in any way.  All other returns may be subject to a 15% restocking fee.

Product Availability

     We make every effort to insure we are fully stocked on every item in the catalog so that we may ship your order complete.  Occasionally we must back order and ship at a later date.  If for any reason you do not wish to have items back ordered, please mark your order form indicating one of the following choices:  (a) please contact me for substitutions, or  (b) cancel out-of-stock items.  Back orders are shipped promptly upon receipt of out-of-stock items.  All orders are shipped out in the order they are received.